At RideTech Gear Shop, we’re committed to getting premium motorcycle parts and accessories to riders worldwide quickly and efficiently. We stand behind our products just like we stand behind our riders – with a no-nonsense approach to quality and service.
Shipping Information
Order Processing
We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.
Shipping Options
Standard Shipping: $12.95 via DHL or FedEx
- Delivery within 10-15 business days after shipment
- Recommended for time-sensitive orders
Free Shipping: Available on orders over $50 via EMS
- Delivery within 15-25 business days after shipment
- Economical option for non-urgent deliveries
Note: Delivery times may vary depending on customs processing in your country. We ship worldwide except to certain Asian regions and remote locations.
Accepted Payment Methods
We accept: Visa, MasterCard, JCB, and PayPal for secure, hassle-free transactions.
Returns & Exchanges
We want you to be completely satisfied with your RideTech gear. If something isn’t right, we’ll make it right.
Our Return Promise
- Hassle-free returns within 15 days of receiving your order
- Quick refund processing (3-5 business days after we receive your return)
- Dedicated Rider Support team to guide you through the process
Return Requirements
To be eligible for return, items must be:
- In original, unused condition with all tags and packaging
- Free of dirt, grease, or installation marks
- Accompanied by the original receipt or order confirmation
Non-Returnable Items
For safety and hygiene reasons, we cannot accept returns on:
- Dirt Handlebars & Controls (due to installation requirements)
- Opened lubricants or chemical products
- Custom-ordered or special parts from brands like Motion Pro
- Items marked as “Final Sale”
How to Return or Exchange
- Contact Our Rider Support
Email [email protected] with your order number and reason for return within 15 days of delivery. - Wait for Approval
Our team will respond within 24-48 hours with a Return Merchandise Authorization (RMA) number and instructions. - Package Your Item
Securely pack the item in its original packaging with the RMA number clearly visible on the outside. - Ship It Back
Send to:
RideTech Returns
2076 North Crossover Road
Fayetteville, US 72703
Important Notes:
- Return shipping costs are the customer’s responsibility unless the return is due to our error
- We recommend using a trackable shipping service
- Original shipping costs are non-refundable
Refund Process
Once we receive and inspect your return:
- Refunds are processed within 3-5 business days
- Your refund will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
- You’ll receive email confirmation when your refund is processed
Note: Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.
Exchanges
Need a different size or part? Follow the same return process above and:
- Clearly state in your email that you want an exchange
- Specify the replacement item (include product code if possible)
- We’ll ship your new item as soon as we process your return
Pro Tip: For faster service, you may place a new order for the correct item while your return is being processed.
Return Request Template
Subject: Return Request – Order #[Your Order Number]
Dear RideTech Support Team,
I would like to request a return/exchange for my recent order #[Your Order Number].
Item(s) to return: [Product Name and Code if available]
Reason for return: [Please specify]
Preferred resolution: [Refund/Exchange for (specify item)]
Please send me the return instructions and RMA number at your earliest convenience.
Best regards,
[Your Full Name]
[Your Contact Information]
Questions?
Our Rider Support team is ready to help with any return questions. Contact us at [email protected] and we’ll get back to you within 24 hours.
Now get back to what matters – enjoying your ride with quality parts from RideTech Gear Shop!