At RideTech Gear Shop, we stand behind our premium motorcycle parts and accessories like we stand behind our riders. If your gear doesn’t meet your expectations, we’ll make it right.

OUR RETURN PROMISE

We offer hassle-free returns within 15 days of receiving your order. All returned items must be:

  • In original, unused condition with all tags and packaging
  • Free of dirt, grease, or installation marks
  • Accompanied by the original receipt or order confirmation

NON-RETURNABLE ITEMS

For safety and hygiene reasons, we cannot accept returns on:

  • Dirt Handlebars & Controls (due to installation requirements)
  • Opened lubricants or chemical products
  • Custom-ordered or special parts from brands like Motion Pro
  • Items marked as “Final Sale”

HOW TO RETURN OR EXCHANGE

  1. Contact Our Rider Support
    Email [email protected] with your order number and reason for return within 15 days of delivery.
  2. Wait for Approval
    Our team will respond within 24-48 hours with a Return Merchandise Authorization (RMA) number and instructions.
  3. Package Your Item
    Securely pack the item in its original packaging with the RMA number clearly visible on the outside.
  4. Ship It Back
    Send to:
    RideTech Returns
    2076 North Crossover Road
    Fayetteville, US 72703

    Note: Return shipping costs are the customer’s responsibility unless the return is due to our error.

REFUND PROCESS

Once we receive and inspect your return:

  • Refunds are processed within 3-5 business days
  • Your refund will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping costs are non-refundable
  • You’ll receive email confirmation when your refund is processed

Note: Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.

EXCHANGES

Need a different size or part? Follow the same return process above and:

  • Clearly state in your email that you want an exchange
  • Specify the replacement item (include product code if possible)
  • We’ll ship your new item as soon as we process your return

For faster service, you may place a new order for the correct item while your return is being processed.

RETURN REQUEST TEMPLATE

Subject: Return Request – Order #[Your Order Number]

Dear RideTech Support Team,

I would like to request a return/exchange for my recent order #[Your Order Number].

Item(s) to return: [Product Name and Code if available]

Reason for return: [Please specify]

Preferred resolution: [Refund/Exchange for (specify item)]

Please send me the return instructions and RMA number at your earliest convenience.

Best regards,
[Your Full Name]
[Your Contact Information]

QUESTIONS?

Our Rider Support team is ready to help with any return questions. Contact us at [email protected] and we’ll get back to you within 24 hours.

Now get back to what matters – enjoying your ride with quality parts from RideTech Gear Shop!