Welcome to RideTech Gear Shop’s FAQ section. We’ve compiled answers to the most common questions about our premium motorcycle parts, accessories, and services. Whether you’re a professional mechanic or a weekend rider, find the information you need below.

About Our Products

What types of motorcycle parts do you specialize in?
We specialize in high-performance dirt bike parts and accessories, including handlebars, controls, and premium brands like Motion Pro. Our inventory focuses on quality components that meet the demands of serious riders.
Do you carry OEM parts or aftermarket products?
We primarily stock premium aftermarket parts from trusted brands known for their quality and performance. These products often exceed OEM specifications while offering better value.
How do I know if a part will fit my motorcycle?
Each product page includes detailed compatibility information. If you’re unsure, our Rider Support team ([email protected]) can verify fitment for your specific make and model.

Ordering & Account Questions

Do I need to create an account to place an order?
No, you can check out as a guest. However, creating an account lets you track orders, save preferences, and speeds up future purchases.
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure, convenient transactions.
Is my payment information secure?
Absolutely. We use industry-standard encryption for all transactions and never store your full payment details on our servers.

Shipping & Delivery

What are my shipping options?
We offer two reliable services:
Standard Shipping ($12.95 via DHL/FedEx): 10-15 day delivery with tracking
Free Economy Shipping (via EMS for orders over $50): 15-25 day delivery
How long does order processing take?
We process all orders within 1-2 business days before shipping. You’ll receive tracking information once your order is dispatched.
Do you ship internationally?
Yes! We ship worldwide except parts of Asia and select remote regions. All international shipments include calculated import duties at checkout – no hidden fees.
Can I change my shipping address after ordering?
Contact us immediately at [email protected] if your order hasn’t shipped. Once dispatched, address changes may not be possible.

Returns & Warranty

What’s your return policy?
We offer a 15-day return window from delivery date. Items must be unused, in original packaging with all tags. Contact [email protected] to initiate returns.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped, defective product, etc.).
How long do refunds take?
Once we receive and inspect your return, refunds process within 5 business days. Credit card refunds may take additional days to appear on your statement.
Do your products come with warranties?
Manufacturer warranties apply to most products. Specific warranty information is included with each product or available upon request.

Contact & Support

How do I contact customer service?
Our Rider Support team is available via email at [email protected]. We typically respond within 24 hours during business days.
Where is RideTech Gear Shop located?
Our warehouse and operations are based at:
2076 North Crossover Road, Fayetteville, US 72703
Do you offer technical support for installed parts?
While we can provide basic installation guidance, we recommend professional installation for complex components. Contact the manufacturer directly for technical questions about specific products.

Still have questions? Our pit crew is standing by to help at [email protected]. Ride safe and ride prepared with RideTech Gear Shop!